FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
---
How long does delivery take?
Delivery usually takes 5–8 business days after your order has been been dispatched.
---
Do you offer free shipping?
Yes. We offer FREE shipping on all orders.
---
Can I track my order?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information where available.
---
Can I cancel my order?
If your order has not yet entered processing, please contact us immediately. If it has already been dispatched, you may return it under our Return Policy.
---
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Please contact us before returning any product.
---
When will I receive my refund?
Approved refunds are processed within 10 business days after your returned item has been inspected.
Refunds are issued to the original payment method used during checkout.
---
What should I do if my grill arrives damaged?
Please contact us immediately with your order number and photographs of the product. We'll work quickly to resolve the issue.
---
Which payment methods do you accept?
We accept secure payment methods displayed during checkout.
---
Can I change my delivery address?
If your order has not yet been processed, we may be able to update your delivery address. Contact us as soon as possible.
---
Do your grills include a warranty?
Warranty coverage varies by manufacturer and product. Where applicable, warranty information is provided on the product page or included with your purchase.
---
How can I contact OnGrills?
Email:
support@ongrills.shop
Phone:
+44 116 260 0756
Address:
Unit 5, Pinfold Rd,
Thurmaston,
Leicester LE4 8AS,
United Kingdom